Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us Support@Oseibeauty.com
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Body & Skin Care 🌈💕
Can I use the sponge net on my face?
It is not recommended to use sponge net on your face. Only Use the sponge net on your body only.
How long does the sponge net last?
Your Sponge will last up to 2-3 years with proper care.
How do I wash and maintain my sponge net?
You can hand wash or put your sponge net into the washer machine and let it air dry. 💕
*If you put the sponge net into the dryer it will shrink due to its material, it will still be useable but not recommended.
What is the sponge net made out of?
The African sponge net is 100% Nylon
What ingredients are mixed in the Shea Butter?
We do not mix our ingredients, it is 100% Organic without any mixed ingredients💕✨
What is Shea butter & How is it made?
Shea butter is a versatile natural fat derived from the nuts of the African shea tree.
Shea butter is made through a process that involves harvesting the nuts from the shea tree, drying and crushing them, roasting the crushed nuts, milling or grinding them into a paste, and finally extracting the oil from the paste through kneading and boiling.✨
What are the benefits of shea butter?
Shea butter is known for its moisturizing and nourishing properties. It helps to soothe dry and irritated skin, improve skin elasticity, and reduce inflammation. It's also used to soften and condition hair, promote wound healing, and protect the skin from environmental damage.
Shea butter also contains vitamins A, E, and F.🌈
Where do I store my Shea butter
Please store your Shea butter in cool shelf space so there is no prevention of mold.
Is shea butter suitable for all skin types?
Yes, shea butter is generally safe and beneficial for all skin types, including sensitive skin. However, individuals with nut allergies should exercise caution and perform a patch test before using products containing shea butter.💕
Will my Shea Butter Expire?
No, with proper care and stored with recommended temperature your shea butter will last.
For any other questions regarding the shelf life and facts regarding the Shea butter, please feel free to contact us at Support@OseiBeauty.com 💕
How can shea butter be used in skincare and haircare products?
Shea butter is a common ingredient in moisturizers, lotions, creams, soaps, shampoos, conditioners, and hair masks. It can be applied directly to the skin or hair, or incorporated into various formulations to enhance their hydrating and nourishing properties.
Tracking & Delivery
When will my order be shipped?
Within 1-5 business days
Do you offer international shipping?
Yes, we offer international shipping to select countries. Customers can enter their international shipping address during checkout to view available shipping options and costs for their specific location.
How can I track my order?
You will be able to track your order with the tracking number provided to you when shipped out via email. 💕
What should customers do if they encounter shipping-related issues or delays?
If customers encounter any shipping-related issues or delays, such as lost packages, damaged items, or delivery problems, contact us at Support@Oseibeauty.com💕We will work to resolve the issue promptly and provide assistance as needed.
Our "no refund or return" policy for beauty products means that once a beauty product is purchased, there are no refunds or returns accepted, and customers agree to these terms and policies upon completing their purchase.
No Refund and Return Policy
Why do you have a "no refund or return" policy for beauty products?
Our "no refund" policy for beauty products is in place due to the nature of these items. Once a beauty product has been opened or used, it cannot be resold or returned for hygiene and safety reasons. This policy helps us maintain the quality and integrity of our products and ensures the safety of our customers.
Can customers exchange or receive store credit for unopened beauty products?
Under our "no refund or return" policy for beauty products, we do not accept exchanges or provide store credit for unopened beauty products. Once a product is purchased, it is considered a final sale.
How can customers contact customer support regarding beauty product issues or inquiries?
Customers can contact our customer support team via email or phone for any beauty product-related issues or inquiries. We are committed to providing excellent customer service and addressing customer concerns promptly and professionally.